The Delphos Police Department lobby is currently closed to the public with a call button on the front door. When the button is pushed, it will connect the person with the Allen County Sheriff’s Office. Once the nature of the call is understood, an officer will be called to the station or the person will be transferred to a phone tree for the municipal building, the police department of the fire department and asked to leave a voice mail for the appropriate person. (DHI Media/Nancy Spencer)
The Delphos Police Department lobby is currently closed to the public with a call button on the front door. When the button is pushed, it will connect the person with the Allen County Sheriff’s Office. Once the nature of the call is understood, an officer will be called to the station or the person will be transferred to a phone tree for the municipal building, the police department of the fire department and asked to leave a voice mail for the appropriate person. (DHI Media/Nancy Spencer)

DELPHOS — Hope for the best; prepare for the worst. That is how the City of Delphos and the Allen County Sheriff’s Office looked at moving dispatching services from Delphos to the Allen County 9-1-1 Dispatch Center. After nearly two weeks, the mantra seems to have worked.

“Overall, everything has gone very well,” Delphos Safety Service Director Shane Coleman said. “Have we had major issues? No. Have we had minor issues? Of course.”

Allen County 9-1-1 Director Chief Deputy Jim Everett is also pleased with the smooth transition.

“Everything has gone fairly easy,” Everett said. “We did have a case that led us to update our maps. We had a call from just outside of Delphos and the address was not in our system. We’ve updated that and we’re good to go.”



Allen County has added two dispatchers to the center with one currently being trained and the second starting in the next week or so. Everett said there really hasn’t been a noticeable change in the call volume at the center because all landline and cell phone 9-1-1 calls from Delphos were already being serviced at the center.

“The only calls from Allen County we do not get are landline calls from inside the city limits of Lima. We were already processing all other calls,” Everett said. “Nothing is perfect but we are satisfied with the way things have worked so far.”

Coleman’s main concern is the city’s switch to the MARCS radios which are used throughout the county and state for safety services. MARCS (Multi-Agency Radio Communication System) is an 700/800 MHz radio and data network that utilizes state-of-the-art trunked technology to provide statewide interoperability in digital clarity to its subscribers. The MARCS system provides statewide, secure, reliable public service wireless communication for public safety and first responders.

“Our safety personnel are getting used to the new system and the amount of radio traffic it has,” Coleman said.

Police Chief Kyle Fittro has concerns about the coverage for the radio system.

“The entire county is now using MARCS and I know of at least two areas in Delphos that are dead zones,” he said.

Eliminating the dispatchers at the station will save Delphos nearly $40,000 this year and approximately $110,000 per year beginning in 2015. Delphos City Council officially approved a separation agreement for dispatchers in June.

The Delphos Police Department lobby is currently closed to the public with a call button on the front door. When the button is pushed, it will connect the person with the Allen County Sheriff’s Office. Once the nature of the call is understood, an officer will be called to the station or the person will be transferred to a phone tree for the municipal building, the police department of the fire department and asked to leave a voice mail for the appropriate person.

“There won’t be any access to the lobby until we get the two new part-time clerks trained,” Fittro said Friday. “Once we get those people in the chairs, the lobby will be open 8 a.m. to 1 p.m. Monday through Friday.”

The clerks are being trained by Shannon Ackerman of the Allen County Sheriff’s Office.

Coleman said the target date to reopen the lobby is July 28.