Delphos Police Department lobby to open August 4
Saturday, July 26, 2014 12:00 AM
DELPHOS — The reopening of the Delphos Police Department lobby will be delayed by a week, according to Police Chief Kyle Fittro.
Residents will once again have access to the Delphos Police Department lobby for records requests, etc. The lobby closed on June 30 and will reopen on Aug. 4. A records clerk will be available from 7 a.m. to 1 p.m. Monday through Thursday and 7 a.m. to noon on Friday. (DHI Media/Nancy Spencer)
On Aug. 4, not July 28 as planned, residents will have access to the lobby and a records clerk from 7 a.m. to 1 p.m. Monday through Thursday and 7 a.m. to noon on Friday. The clerk will be able to provide records such as accident reports and contact an officer, detective or the chief, as needed.
“The clerk will also answer the phones when people call in through the phone tree,” Fittro said. “It will bring back some of the customer service we lost when dispatching was transferred to the Allen County Sheriff’s Office. We have a lot of people who come to the police station for many different reasons. It’s a 60-40 split in favor of the person wanting to speak to an officer or detective versus getting a report.”
The city hired three clerks in total, with one declining the position before training started and one scheduled to end her employment on Aug. 1. To fill the vacant position, a Civil Service test will have to be scheduled and those who pass the test will be offered the part-time position. The clerks will be scheduled to work no more than 50 hours combined per pay period (bi-weekly) at $12 per hour. They are being trained by Shannon Ackerman of the Allen County Sheriff’s Office.
The lobby is currently closed to the public with a call button on the front door. When the button is pushed, it connects the person with the Allen County Sheriff’s Office. Once the nature of the call is understood, an officer is called to the station or the person is transferred to a phone tree for the municipal building, the police department or the fire department and asked to leave a voice mail for the appropriate person.
The lobby closed on June 30 when the contract with the county for 24/7 9-1-1 call service started. It will cost Delphos $80,000 a year. Eliminating the dispatchers at the station will save the city nearly $40,000 this year and approximately $110,000 per year beginning in 2015. Delphos City Council officially approved a separation agreement for dispatchers in early June.